27Hosting reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt. 27Hosting strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other 27Hosting customers and us against such harm.

Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting already pre-paid for.

If cancellation is done by 27Hosting due to restrictions violation, there will be no refund. 27Hosting will only allow for the discount if cancellation is not the fault of the client, as determined by 27Hosting. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. 27Hosting reserves the right to change prices at any time.


Account Cancellation:
You may cancel at anytime. To cancel your account, please contact Customer Service at admin@27hosting.com. It is the Clients Responsibility to secure email confirmation from 27Hosting that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.


Indemnification Policy:
You agree to use all 27Hosting services and facilities at your own risk. 27Hosting specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall 27Hosting be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold 27Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against 27Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless 27Hosting against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with 27Hosting's server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from 27Hosting's server.

27Hosting shall be the sole judge of what violates this Policy.


SPAM Policy:
27Hosting is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the 27Hosting network, by customers or any other users of the 27Hosting network (including customers' customers); AND/OR over ANY network- if the message sent advertises or mentions a site hosted on the 27Hosting server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an 27Hosting email address or web site URL is prohibited. The use of 27Hosting servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500.

If you have any complaints or comments regarding Spam on our network, please direct them via email to admint@27hosting.com


Content Policy:
All services provided by 27Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless 27Hosting from any claims resulting from the use of the service which damages the subscriber or any other party.

Child Pornographic is prohibited on all 27Hosting servers. This includes sites that may infer child sexual content, or links to child pornographic content elsewhere. 27Hosting will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to 27Hosting servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Pirated software

• Hacker programs or archives

• Warez sites

Any illegal activity, including child pornographic content, links to child pornographic content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning.

27Hosting will be the sole arbiter as to what constitutes a violation of this provision.


Abuse of Traffic and Bandwidth:
27Hosting's unlimited plan users are offered unlimited diskspace for their Hosting web sites. The intention of 27Hosting is to provide a large space to serve web documents, not an off site storage area for electronic files. All (90%) of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on 27Hosting's server. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the discretion of 27Hosting management. Also, upload of MP3/MPEG/GAMES related files are strictly prohibited, unless the customers owns the rights to the MP3/MPEG/GAMES files. Any customer who violates 27Hosting's Policies in abusing either space/site transfer will be notified and given 2 days to remedy the problem. If the problem is not resolved within the allotted period, the account would be suspended till the client responds to the issues or provide proof of ownership if the issue is with copyright laws.


Email Policy:
27Hosting may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email.


CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other 27Hosting customers. You will be notified in 24 hours about offending cgi script. No chat room or similar scripts allowed.


Chat Policy:
27Hosting does not allow chat rooms using mIRC. Other chat rooms are like the Chat program that comes with Cpanel default installed is fine. You can however link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, and www.livehumanhelp.com.


Traffic Policy:
27Hosting allows for very generous traffic, and most sites never exceed 10GIG per month, unless they offer shareware, sound, video, image and multimedia archives which are mirror sites or any site whose primary purpose is file distribution. As such, mp3/video/applications download providers (who owns the rights to these downloads) are limited to storage of these files of up to 5GB of diskspace. 27Hosting customers are discouraged from storing any files that cause excessive traffic on 27Hosting servers. Please contact 27Hosting Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to 27Hosting or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

All account plans come with a predetermined amount of traffic allowance. And if the monthly traffic allowance is exceeded, user would be required to upgrade their account to the next better plan.


Backups:
Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of 27Hosting, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, 27Hosting will attempt to recover the data from the most recent archive for a $100.00 fee.